GENERAL RETURN POLICY FOR DOMESTIC AND INTERNATIONAL ORDERS
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(You/you/The customer) the customers who bought from satonic, (We/we/us) SATONIC Auto parts company
Please note all orders must be inspected within fourteen (14) days of delivery. Any missing products or other shipping errors must be reported to SATONIC within the 14-day timeframe. Errors reported after such time will not be honored. No refunds or replacements will be provided.
You may return the products if it is no function from the date of delivery. shipping cost will be covered by us. Or you may return the products which you do not like or no longer need, But must pay shipping back cost and the shipping cost which we sent you (Shipping cost will calculated by USD ). Due to SATONIC car parts mostly are refit products and International shipping cost is high, Meanwhile , custom import declare process is hard. we will make sure 100% inspect before shipping.
For returning items, 1) For the product which has no function after installed, also, you confirm with us by video or photos, we will pay shipping back cost and import tax as well.and make a full refund. Or we could send the replacement directly, Please check our warranty policy. 2) For the items which you do not like it or no longer need, Please contact with us before make a return or dispute from Paypal or Bank, Must make sure that package is unopened, Shipping back cost will be prepaid by you. meanwhile, as soon as we get the products, we will send you the reciept of shipping cost (which we sent your order) and tax paid(our import tax). we will deduct the shipping cost and tax, and make refund for balance. the refund will be finished through Paypal or bank within 1-3 working days after parcel is recieved
SPECIAL FEES FOR INTERNATIONAL ORDERS
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The customer is responsible for any and all VAT, GST, Duty, Tax, handling fees, customs clearance charges and/or other costs associated with the shipment that your home country may charge upon delivery. For Express delivery, such as DHL, FedEx, UPS, TNT, Special express line. Please kindly make sure to be contacted with when your order's parcel arrive. For the reasons 1) the express company can not contact you, 2) you delay to offer any documents are needed. Those reasons cause the express company return back the parcel to us , all cost will be covered by you, those include shipping back cost, the shipping cost when we sent you , we import tax, etc
KOREAN LOCAL FREE RETURN
SATONIC offer local free return services: you could return it with no reason within 15 working days once you get the parcel.
Local free replacement: If your product has damaged on screen, software, or funcitons ,etc, You could contact with SATONIC and send the product to satonic warehouse in Korea, SATONIC will send another new set from Korea warehouse or send from China directly.
