I ordered the SATONIC Electric Frunk (Order ST2500104756-V6S-FQ) and this has been one of the most frustrating experiences I’ve ever had with a car accessory brand.

I am a Tesla specialist and installer — I routinely work with soft-close frunks, ambient lighting, yokes, pivot screens, and electric frunks from Hansshow and other reputable brands. I know exactly how these systems should behave and how they are powered.

The unit SATONIC sent me wasn’t just defective — it was completely dead.
No lights, no signs of power, no response whatsoever.

I spent 5 hours installing the entire system exactly according to their instructions and using their own video guides. As soon as I realized their command unit had no power, I reinstalled the OEM system to avoid leaving the car in an unsafe state. My client (whose car this was for) had already driven four hours and was understandably very upset when we discovered that the entire product was non-functional out of the box.

What followed was even worse than the failed product:

SATONIC Customer Support: Unhelpful, Robotic, and Not Listening

I contacted SATONIC immediately.
They ignored my emails for a week.
When they finally replied, all they repeatedly asked was:

“Take a photo.”

“Take a video.”

“Please start from beginning.”

“We cannot know what is wrong without video.”

I explained multiple times, in multiple emails, that:

There is nothing to photograph or film.
Your unit receives power and simply does nothing.
No indicator light, no reaction, no life whatsoever.

Yet they just kept copying and pasting the same request, clearly not reading anything I wrote.

They expected me to:

Find another Tesla

Disassemble its frunk again

Reinstall the broken system

Record a “video proof” of a box that doesn’t turn on

They were more interested in defending themselves than helping their customer. Absolutely zero technical troubleshooting was offered. Not once did they acknowledge the possibility of a dead product. Not once did they offer a replacement, a refund, or even a real diagnostic step.

Their Communication Was Slow, Repetitive, and Presented No Solution

Emails were 1–4 days apart, each one identical to the previous one.
Their final message after all explanations was still:

“Take a detailly video from begain.”

This is not support.
This is stalling.

Financially, Their Failure Cost Me Time and Money

5 hours of wasted installation work

A client extremely dissatisfied with the product and experience

Additional €80 paid in VAT and customs

And no willingness from SATONIC to compensate or replace anything

Conclusion

If the product they send you is defective, expect NO meaningful support.
Expect copy-paste responses, long delays, and refusal to acknowledge obvious failure.

I strongly advise avoiding SATONIC if you care about product quality, reliability, or after-sales support. Their system arrived dead, their support was useless, and their handling of the situation was completely unprofessional.

I would never purchase from them again, and I recommend others stay away as well.